Account settings

Users

Users within the Merchant portal can access a single or multiple merchant accounts. This depends on the access that the merchant permits. Only Sentoo can assign merchant accounts to users. This prevents users from giving out unwarranted permissions, thus helping to keep your account safe.

Please contact our support desk to change user permissions to a specific merchant account.

View your account

To see which accounts are assigned to your user account:

Log in to the Merchant portal
Select the drop-down icon next to your username in the top right corner, then select Account.

Security

Two-factor authentication helps to keep your account safe by preventing unauthorized users from logging in, even if they have managed to obtain your username and password. To use two-factor authentication, you need to have an authenticator app installed.

To enable two-factor authentication:

Log in to the Merchant portal.
Select the drop-down icon next to your username in the top right corner, then select Security.
Use the authenticator app installed on your pc or device to register and set up the authentication by scanning the QR code.
Enter the generated Two-Factor authenticator code.
Select Enable Two-Factor Authentication.

Change the two-factor authentication

If you want to disable the two-factor authentication:

Log in to the Merchant portal.
Select the drop-down icon next to your username in the top right corner, then select Security.
Enter a valid Two-Factor authenticator code.
Select Disable Two-Factor Authentication.

We advise you always to keep your account safe with two-factor authentication.

Change password

After you log in to the Merchant portal for the first time, you may want to change your password.

To change the password:

Log in to the Merchant portal.
Select the drop-down icon next to your username in the top right corner, then select Security.
Under More actions, select Change password.
Enter your current password, type in a new password, retype the new one and confirm by Save.

Keep your account secure and follow the requirements to create a strong password