Transactions | User Docs

Click Transactions from the sidebar to open the Transactions page.

This page provides a complete list of all transactions in your Merchant portal. A footer appears at the bottom of the page with a drop-down field of results to display per page (25, 50, 100) and page numbers to navigate between pages.

Use the filter to search your transactions list.

Click the plus icon to access advanced filtering options.
Filter your transaction by ID, Merchant, Processor, Receiving account, Status, Status change period, Billed, and select a limit.
Once the filter is selected or entered, click Filter to update the displayed data list.

Click Reset to remove the filter.

Transactions overview

Name	Description
ID	A unique identifier for each transaction.
Merchant	The company entered into a Merchant Agreement with Sentoo, for which Sentoo provides the service to enable processors to process transactions related to the merchant’s services and products.
Processor	The financial institution that is integrated with Sentoo and authenticates, authorizes, and processes payment.
Receiving Account	The account with the receiving bank into which the merchant receives payments from the Sentoo transactions.
Amount	The total amount of the transaction.
Status changed	The date of the last transaction status change
Created	The date the transaction was created.
Status	The current status of the transaction. See the Transaction Status Column below for each status description.
Billed	Indication if the fee for this transaction has been invoiced.

Transaction Status Column

Status	Definition
	transaction that has been issued but has not yet been settled.
	A transaction that the issuing bank has not fully processed.
	A transaction that the merchant has canceled.
	A transaction that was successfully completed and settled by the issuing bank.
	A transaction that was not authorized by the bank. The reason for a failed transaction can vary and must be confirmed with the issuing bank.
	A transaction that has been issued but has not reached status ‘Success’, ‘Cancelled’, or ‘Failed’ and has passed the expiration date.

If you want to receive email updates for different transaction statuses, please take a look at status email updates.

Transaction details

Viewing a summary of the transaction details is possible by clicking on a row in the Transactions overview. Click on a transaction to open the Transaction details page.

Name	Description
Transaction ID	A unique identifier for each transaction.
Amount	The total amount of the transaction
Secondary Amount	For transactions that can also be paid with a credit card, this amount is the value in USD/EUR if the primary currency for a country is not USD or EUR.
Description	The description of the transaction. This will be shown to the customer.
Expire date	The expiration date of the transaction
Status	The current status of the transaction. See the Transaction Status Column for each status description.
Processor	The financial institution that is integrated with Sentoo and authenticates, authorizes, and processes payment.
Receiving Account	The account with the receiving bank into which the merchant receives payments from the Sentoo transactions.
Merchant	The company entered into a Merchant Agreement with Sentoo, for which Sentoo provides the service to enable processors to process transactions related to the merchant’s services and products.
Merchant customer	An optional value provided by the merchant that could indicate the customer that is paying.
Manual created	Indicates if a transaction has been manually created via the GUI or through the web service API.
Verified by Processor	Indicate if the financial institution has verified a transaction.

You can see the details of the stages of each transaction in ‘Transaction status history’ and ‘Processor response’. A processor sends a response each time when authenticating, authorizing, and processing a payment. The processor response determines the status of the transaction. The changes in the stages of a transaction happen instantly.

For example, ‘Issued’ is the initial stage of each transaction. If there are insufficient funds to authorize the payment, the processor rejects the transaction and sends the processor response ‘Rejected’. The transaction moves to the ‘Status’: ‘Pending’.

Processor response

Status	Definition
	This initial status is applied to all transactions once the processing is initiated.
	The processor rejected a transaction; the reason for a rejected transaction can vary and must be confirmed with the issuing bank.
	A transaction that the processor cancelled. When this response is applied, the transaction changes back to ‘Status’: ‘Issued’.
	The processing of the transaction failed. When this happens, Sentoo investigates failed attempts.
	The bank has processed the funds from the payment. This is the final status for successful payments.